The following are answers to some Frequently Asked Questions (FAQ). Please contact us if your question is not answered below.

Answer: 

            No, you can only get your meter from nearest DISCO’s office as a consumer. UNISTAR can only sell meters to the Marketer or DISCO’s.

Answer: 

Yes

Answer: 

            Report at the vending station where you normally vend for a replacement. To replace is about 5 minutes.

Answer: 

            Your credits are unlimited valid. So your credits will never expire but do finish

Answer: 

            This depend on load consumption

Answer: 

Please contact a DISCO’s office nearest to you

Answer: 

            * Accurate metering, customer will pay impartially

            * No crazy bill

            * No Estimated Billing

            * No disconnection

            * No reconnection Fees

            * Same Tariff as specified by the Authority

            * Pay As You Consume

            * No disturbance of meter reading service personnel

            * Customers hold time of paying freely at convenient time

Answer: 

Make sure the meter number on your token is the correct meter number applicable to your property. This token you are trying to enter may have already been used.  The 'Used token' message will appear on the screen of your meter.  Visit your Vending point or sales office for further investigation and correction.

Answer: 

If it is a numeric (paper) token, go to the Sales Office where you bought the token and ask for a reprint of your token.

You must be able to supply the cashier with all the necessary details, such as date of purchase and the value of the token.

But if you are using Smart Card (I.C. CARD), which mean you have misplaced your User Card( CUSTOMER’s CARD) in this case you have to request for another User Card.

Answer: 

UNISTAR deploy, install and manage bulk pre-payment meters to PHCN, Private Estate and Corporate Organizations.

Our Meters